WHO WE ARE
Seagull Software is a global leader in label management and item-level tracking solutions, providing flexible, connected, and scalable solutions to help organizations label and locate the things their business depends on across today’s most complex supply chains. Through its flagship BarTender® platform, Seagull enables businesses to design, manage, automate, and scale the production of labels, 1D and 2D barcodes, and RFID tags that serve as the digital foundation for traceability, compliance, and operational execution.

 With a 40-year history of leading in our field, supporting more than 250,000 customers around the globe, BarTender® software provides the accuracy, control, and governance required to connect physical products with digital systems across manufacturing, logistics, retail, healthcare, and food supply chains. By unifying label management with item-level data capture and visibility, Seagull helps organizations transform operational efficiency, reduce compliance and regulatory risk, and realize smarter, more responsive operations.

Headquartered in Redmond, Washington, with offices across the United States, Europe, Asia, and Latin America, Seagull Software serves customers worldwide -- empowering businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and their impact on everyone, everywhere. Join us and help shape the way the world works.
For more information, visit  https://www.seagullsoftware.com/.

LOCATION
This direct contract role is based in La Paz, Bolivia under a hybrid work arrangement, with the expectation of working from our La Paz office 4 days per week.

JOB SUMMARY
We are a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management.

As a CloudOps Engineer you will work with Cloud and Edge infrastructure technologies to support the deployment, scaling, and management of Seagull SaaS production infrastructure and software globally. You will help ensure high availability, scalability, security, and performance of cloud environments. This role supports automation, monitoring, deployments, troubleshooting, and DevOps initiatives in collaboration with senior engineers and cross-functional teams.

The role includes a rotation on-call schedule to support the platform 24/7.

WHAT YOU WILL DO

• Support the management, optimization, and scaling of cloud-based infrastructure.
• Implement, maintain, and support cloud-based infrastructure across platforms such as AWS, Azure, or Google Cloud.
• Help ensure the availability, scalability, performance, and reliability of cloud infrastructure.
• Support and maintain CI/CD pipelines to streamline deployments.
• Leverage AI-assisted tools responsibly to improve CloudOps productivity, including troubleshooting, automation/IaC work, and documentation.
• Troubleshoot and resolve cloud infrastructure issues, including performance bottlenecks, system failures, and network-related issues.
• Support the implementation of cloud security best practices.
• Monitor cloud resource usage and assist in identifying opportunities for cost optimization.
• Work closely with development, operations, and product teams to support the deployment of cloud-based solutions.
• Collaborate with senior engineers on cloud architecture, infrastructure improvements, and operational best practices.
• Create and maintain documentation for infrastructure, deployments, and cloud processes.
• Support cloud performance monitoring, incident response, security reviews, and operational reporting.

• 3+ years of hands-on experience in cloud infrastructure management, operations, DevOps, or a related technical role.
• Experience working with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Experience with automation and infrastructure-as-code tools such as Terraform, Ansible, or Jenkins.
• Experience with containerization technologies such as Docker or Kubernetes.
• Working knowledge of scripting languages such as Python, Bash, PowerShell, or similar.
• Experience using AI-assisted tools to improve CloudOps efficiency, such as incident triage, log analysis, automation, or documentation, with strong security awareness and judgment.
• Understanding of cloud networking concepts, including VPCs, subnets, firewalls, load balancing, and DNS.
• Experience with cloud monitoring and observability tools such as CloudWatch, Prometheus, Datadog, New Relic, or similar.
• Familiarity with continuous integration and deployment tools such as Jenkins, GitLab, GitHub Actions, or similar.
• Working knowledge of SQL and NoSQL databases such as MySQL, MongoDB, or similar.
• Familiarity with event-driven applications or messaging technologies such as Apache Kafka, RabbitMQ, or MQTT brokers is a plus.
• Understanding of cloud security principles, including identity and access management, encryption, vulnerability management, secure configurations, and risk-based security practices.
• Proficiency in written and spoken English.

• Results oriented.
• Passion for working and learning in a fast-growing company.
• Strong ownership and accountability, proactively identifying improvements, driving initiatives, and ensuring issues are resolved effectively.
• Ability to work in a fast-paced, collaborative environment.
• Strong communication and documentation skills, with the ability to collaborate effectively across teams.
• Ability to work independently while knowing when to escalate or ask for guidance.
• Ability to coordinate incident response, prioritization, and communication in high-pressure situations.
• Proactive in learning new technologies, industry trends, and evolving tools and methodologies.

• Bachelor’s Degree in a relevant field such as Computer Science, Information Technology, Software Engineering, Cybersecurity, Computer Engineering, or equivalent practical experience.
• A Master’s Degree in Cloud Computing, Cybersecurity, or a related field is a plus.
• Certifications such as AWS Certified Solutions Architect, Google Professional Cloud Architect, Azure Solutions Architect, Certified Kubernetes Administrator, Docker Certified Associate, AWS Certified Security, or similar are a plus.

• You must be set up as an independent contractor (self-employed).
• You will not be eligible for benefits.
• The contract will be paid monthly in US dollars through a 3^rd party payroll vendor.
• Upon hire, you must be able to provide documentation that proves authorization to work in Bolivia and a Police Clearance Certificate.

OUR CULTURE
We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY
Seagull Software, LLC, is proud to provide equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.