Customer Success Representative (Direct Contractor)

WHO WE ARE

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.seagullsoftware.com.

We’re a growing, profitable, mid-size business with a 40-year history of leading in our field.  Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.  You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.  Join us and help shape the way the world works.

LOCATION/HOURS

This is a direct contractor position, working remotely from Brazil. Work hours are 5AM - 1PM BRT, supporting Iberia (Spain & Portugal) and the Nordics.

WHO YOU ARE

We are looking for a motivated and detail-oriented Customer Success Representative to join our global software contract renewals team. In this role, you will be responsible for overseeing and closing subscription, cloud, and support renewals within an assigned book of business in Iberia (Spain and Portugal) and the Nordics, with a focus on maximizing customer retention and ensuring a smooth, customer-friendly renewal process.

JOB SUMMARY

Working through our channel ecosystem to close renewals, you will engage and enable our partners to drive successful outcomes. You will collaborate with channel partners to ensure they are equipped with the tools, information, and support needed to manage contract renewals effectively and reduce customer churn.

WHAT YOU WILL DO

• Manage and execute timely renewal of customer contracts within your assigned book of business in Iberia (Spain & Portugal) and the Nordics.
• Manage and develop renewals programs with key and emerging channel partners.
• Follow-up with directly with customers on a regular basis to ensure subscription, cloud & support renewals are maximized.
• Meet or exceed both individual and team sales goals and quarterly targets.
• Conduct regular development meetings with key stakeholders to improve and increase partner & customer renewal rates and revenue.
• Proactively engage directly with customers to effectively renew subscription, cloud, and/or support contracts.
• Identify up-sell and cross-sell opportunities through the renewals process and engage inside sales to maximize the revenue opportunity.
• Engage in customer calls on key Enterprise renewals deals to facilitate the renewal execution.
• Utilize Seagull’s specific sales process to track all assigned opportunities and effectively manage your individual sales pipeline via SFDC.
• Participate in weekly renewals pipeline reviews with manager.
• Comply with subscription and support sales processes.
• Promptly process phone, email, web form and web chat inquiries.
• Participate in the expired renewals sales process to reduce churn and increase sales.
• Discuss activities, opportunities and issues with an immediate manager on a daily or as needed basis.

WHAT WE REQUIRE

• Fluent in English and Spanish (Portuguese is a plus).
• 1–3 years of experience in renewals, customer success, account management, or a sales-related role.
• Strong communication and negotiation skills, both verbal and written.
• High attention to detail and ability to manage multiple priorities.
• Experience with queue and pipeline management.
• Experience with Salesforce or similar CRM applications.
• Familiarity working in a channel sales environment, including coordinating with resellers, distributors, or partner-led sales motions.
• Experience in SaaS or subscription-based business models is a plus.

EDUCATION

• Bachelor’s Degree in Sales, Business, Marketing, or similar field and/or relevant experience.

COMPENSATION

• The anticipated starting annual base pay for this role will fall between USD $22,500 - $27,500 plus participation in a commission plan. The specific starting salary offered to a candidate may be influenced by various factors, including but not limited to the candidate’s relevant experience, education, or location. 

TERMS OF CONTRACT

• As a direct contractor, this role is not eligible for benefits. You will be self-employed.
• Upon hire, you must be able to provide documentation that proves authorization to work as a contractor in your country of residence.

OUR CULTURE

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion. 

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.