WHO WE ARE

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world's most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.seagullsoftware.com.

We're a growing, profitable, mid-size business with over a 40-year history of leading in our field.  Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.  You'll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.  Join us and help shape the way the world works.

LOCATION

This position is located in our Taiwan office.

JOB SUMMARY

You want to be an integral part of an Inside Sales team at a highly successful and innovative software company. You are a friendly and energetic Inside Sales Representative who desires to learn valuable sales and technology skills. You are looking to sell a product beyond the ordinary and truly appreciate the importance of outstanding customer relations.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Support our end-users, channel partners, and Seagull’s APAC Sales Team
• Manage existing clients
• Help drive our leads management program
• Consult with clients on appropriate product licensing options and provide dedicated support for renewals.
• Prospect, develop, and follow up on new customer relationships
• Partner with the Sales Team to collaborate on accounts, channel partners and opportunities
• Accurately manage data in our Salesforce database
• Interface as necessary with our Accounting, Marketing and Support departments
• Proactively manage a sales pipeline to accurately reflect opportunity activity
• Generate software license opportunities and quotes based on the product interest and prospect qualification with Partners and End Users in a specific geography
• Follow-up with partners on a regular basis to ensure that we are mutually aligned on customer needs and buying cycles and that the respective opportunities are tracking through sales stages accurately
• Manage sales queues, answer customer and partner questions and facilitate orders in a timely manner. It is expected that sales queues will be processed daily
• Identify up-sell and cross-sell opportunities through interactions with Partners and End Users and engage Regional Sales Management as necessary to maximize the revenue opportunity
• Utilize Seagull’s specific sales process to track all assigned opportunities. Track and manage all opportunities through Salesforce per Seagull requirements
• Comply with sales processes and input from sales management
• Promptly process phone, email, web form and web chat inquiries
• Discuss activities, opportunities and issues with an immediate supervisor on a daily or as needed basis
• Participate in bi-weekly sales pipeline reviews
• Travel 1-2 times a year to participate in industry conferences and shows

REQUIRED EXPERIENCE, SKILLS & ABILITIES
 

• 3+ years Inside Sales experience
• Excellent command of Japanese is required. For non-native Japanese speakers, a JLPT N1 certificate is mandatory. Additionally, candidates must possess a basic to intermediate command of English for routine workplace communication and general documentation.
• Familiarity with distribution channels, value added sales and/or direct sales.
• Excellent verbal and written communication skills
• Good organizational habits and outstanding attention to detail
• Experience with CRM applications and order entry software
• Dedication to outstanding customer service
• Positive, team-oriented attitude
• Experience using Windows and common Windows software
• Genuine interest in high-tech products

REQUIRED EDUCATION
 

• College Degree in business, marketing or similar field, or equivalent experience

TERMS OF EMPLOYMENT
 

• This is a 10-month temporary position
• Local candidates only please -- relocation packages and travel reimbursement for onsite interviews not available
• Ability to provide documentation that proves authorization to work in Taiwan.

OUR CULTURE

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion. 

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.