Seagull Software
Renewal Sales Representative EMEA
Sales Operations - Madrid, Spain - Full Time
WHO WE ARE
Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.bartendersoftware.com.
We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.
LOCATION
This position works under a flexible work model and is (hybrid at Madrid EMEA office or remote in Spain).
JOB SUMMARY
You will be part of a global team that owns subscription, cloud and support renewal sales in EMEAI. You will be responsible for achieving assigned renewals goals and targets, queue management, proactive channel partner and customer engagement and development regarding all reoccurring revenue opportunities with the existing customer base, as well as reducing customer churn. Over time, it is expected that this role will also become involved in the global support renewal process.
WHAT YOU WILL DO
Manage and develop renewals programs with key and emerging channel partners.
Participate in a monthly renewals pipeline review.
Discuss activities, opportunities, and issues with an immediate manager on a daily or as needed basis.
Participate in the expired renewals sales process to reduce churn and increase sales.
Promptly process phone, email, web form and web chat inquiries.
Comply with subscription and support sales processes.
Utilize Seagull’s specific sales process to track all assigned opportunities and effectively manage your individual sales pipeline via SFDC.
Engage in customer calls on key Enterprise renewals deals to facilitate the renewal execution.
Identify up-sell and cross-sell opportunities through the renewals process and engage inside sales to maximize the revenue opportunity.
Proactively engage directly with customers to effectively renew MSA contacts.
Manage customer and partner support renewals sales queues, answer customer and partner questions and facilitate orders in a timely manner
Conduct regular development meetings with key stakeholders to improve and increase partner & customer renewal rates and revenue.
Meet or exceed both individual and team sales goals and quarterly targets
Follow-up with directly with customers on a regular basis to ensure subscription, cloud & support renewals are maximized.
WHAT WE REQUIRE
1-2 years customer service and sales experience, preferably with a support renewals focus.
Experience communicating with customers and partners via email, phone and chat.
Proficiency in foreign language (German, or Italian). Excellent verbal and written English language communication skills.
Good organizational habits and demonstrated attention to detail.
Positive, team-oriented attitude.
Self-motivated with ability to prioritize and execute, well organized, self-directed and be able to manage one’s time.
PREFERRED QUALIFICATIONS
Must be familiar with queue management and processing all queue items daily.
Experience with SFDC applications, or similar CRM application and quote generation software.
Familiarity with channel sales, value added sales and/or distribution channels.
Experience in inside sales and familiarity with the concept of broadline distribution and their requirements.
Bachelor’s degree in sales, business, marketing, or similar field and/or relevant experience.
COMPENSATION & BENEFITS
Compensation for this full-time job is an annual base salary between € 30,000 -€ 40,000 with the potential for an annual bonus. The specific salary offered to a candidate may be influenced by various factors, including but not limited to the candidate’s relevant experience, education, or location.
Work in an international, dynamic and passionate environment with a great company culture.
Join a growing and stable international Company.
Company paid Private Medical Insurance and Life Insurance.
Flexible compensation benefits program (Transportation card, Lunch tickets etc.).
Professional training, and development opportunities available.
TERMS OF EMPLOYMENT
This is a full-time position with benefits
"Contrato Indefinido"/ Permanent contract
You must be able to provide documentation that proves authorization to work in Spain upon hire.
OUR CULTURE
We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.
