Salesforce Operations Manager

Sales Operations - Bellevue, WA - Full Time

WHO WE ARE

Founded in 1985, Seagull Scientific is a provider of software solutions for designing, printing, and automating the production of labels, barcodes, and RFID tags. The Company's software platform – BarTender – is utilized by businesses across all end markets including aerospace, food & beverage, logistics, manufacturing, medical, pharmaceutical, and retail.

You already know BarTender’s customers. They’re the ones pioneering commercial space flight, developing and delivering vaccines to every continent, manufacturing energy-efficient cars, providing clean water to the world, putting wholesome food on your table and groceries in your cart — and they use our software to create the labels, barcodes and RFID that keep their supply chains moving, traceable and safe.

Our global, talented and diverse teams are passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.

We are headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo. For more information about Seagull Scientific, please visit https://www.seagullscientific.com/.

LOCATION

This position is located in our Bellevue, Washington, headquarters under a hybrid work model. Local candidates only, please.

WHO YOU ARE

You are experienced in Salesforce administration/management, comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of Salesforce projects. You enjoy day-to-day support of Salesforce users, handling troubleshooting and ad-hoc training. You have proven skills acting as liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

WHAT YOU WILL DO

As the Salesforce Operations Manager, you will ensure that Seagull Scientific gets the greatest value from our Salesforce CRM system, and all the applications that it integrates with. Salesforce functions as the system of record for client-facing teams within the company, and is used to manage critical client data as well as day-to-day sales processes and workflows.

Reporting to the Director of Sales Operations, your duties will include:
 
  • Managing all aspects of Salesforce operations, including:
    • New user account setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
    • Resolving user support tickets, troubleshooting, and supporting day-to-day business processes
    • Monitoring and improving user adoption
    • Optimizing workflows, dashboards, and reporting
    • Assisting in training subject matter experts on the effective use of Salesforce
    • Configuration changes, including (but not limited to) Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
  • Identifying and gathering requirements, translating into best practice and scalable solutions, with a focus on exceptional user experience
  • Creating a platform roadmap and defining priorities with stakeholders
  • Maintaining a detailed understanding of existing sales processes and identifying areas open to process improvement within the SFDC environment
  • Liaising and owning the communication of any platform changes to end users and stakeholders
  • Overseeing data management to improve Salesforce data quality, implementing rules and automation as needed
  • Implementing new processes, educating sales operators and teams on utilizing the new tools and methods
  • Developing and owning the onboarding and training of all new and ongoing Salesforce users
  • Working with integrated applications, including Zendesk, Marketo, Mulesoft, JIRA

WHAT WE REQUIRE
 
  • Salesforce Certification as an Administrator or Advanced Administrator
  • 5+ years’ of hands-on Salesforce administration/management experience with Sales Cloud, CPQ+, Partner Relationship Management, and Muelsoft
  • Ability to translate high-level global sales strategies into system and process requirements, and ensure local execution and business impact
  • Advanced Excel skills with a strong understanding of Salesforce data loader
  • Proactive mindset toward platform enhancements
  • Experience designing scalable, best-practice solutions 
  • Experience in change management and governance
  • Excellent relationship-building skills and ability to communicate with stakeholders at all levels
  • Highly self-motivated, proactive and directed, with keen attention to detail

EDUCATION
 
  • Bachelor’s degree in Business or related field, professional qualifications, or equivalent work experience
  • Salesforce Certified Administrator and/or Advanced Administrator

COMPENSATION & BENEFITS
 
  • Compensation for this full-time job is an annual base salary between $­­­­­­­­­­­­­­­­­­­­­­­94,000 - $141,000 with the potential for an annual discretionary bonus. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education or location.
  • Excellent medical, dental, and vision plan
  • 401K with 100% employer matching up to 3.0% with immediate vesting
  • Accrual of 21 days of PTO (combined vacation and sick days) per year for the first 4 years of employment, with additional accrual increases for years of service
  • 8-10 paid company holidays per calendar year
  • Company-paid life insurance, short term and long-term disability benefits
  • Tuition-reimbursement benefits
  • Free parking (Bellevue office)
  • Fun staff and team-building activities (greater Seattle area)
  • On-site fitness center and deli (Bellevue office)
  • Access to green space and Open Space Trail System (Bellevue office)

TERMS OF EMPLOYMENT

Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.

OUR CULTURE

We offer a dynamic, culturally diverse and fun environment, in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity and inclusion. 

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Scientific, LLC is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.


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