Bilingual Software Support Technician (French)

WHO WE ARE  

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.bartendersoftware.com.    

We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field.  Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.  You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.  Join us and help shape the way the world works.  

LOCATION

This position works under a flexible work model and is (hybrid at Madrid EMEA office or remote in Spain).Hybrid in the Madrid province or remote in other areas within Spain. International candidates willing to relocate to Spain are welcome to apply.

WHO YOU ARE

You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company. 

WHAT YOU WILL DO

Working on our Technical Services team, you will help customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications. You will:

• Engage with our customers over email, chat, and phone.
• Provide support to customers by identifying, troubleshooting, and resolving technical issues. relating to our BarTender enterprise software and third-party applications.
• Seek assistance from senior technicians or pass the case to them as needed.
• Research and answer questions from resellers and end users about our software’s capabilities.
• Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers.
• Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
• Play a vital role in suggesting improvements to our product.
• Work closely with other departments, including Engineering, IT, QA and Sales.
• Above all, provide a World-Class customer experience.

WHAT WE REQUIRE

• A good working knowledge of Windows, applications and printers
• Ability to communicate clearly and effectively in French and English 
• Ability to quickly learn and work with new software
• Problem-solving ability and active listening skills
• Excellent customer service skills
• Technical Support experience
• Ability to successfully collaborate with different teams, as well as being self-motivated to work individually

PREFERRED QUALIFICATIONS

• Computer Science Degree or Technology Certification or self-taught

TERMS OF EMPLOYMENT

• This is a full-time position with benefits.
• "Contrato Indefinido"/ Permanent contract
• Full work from home position within Spain. (The option to be hired on a remote basis is only if you are not living in Madrid province, applicants within Madrid province will be considered for a Madrid hybrid-based role).
• You must be able to provide documentation that proves authorization to work in Spain upon hire.

COMPENSATION & BENEFITS

• Gross Base Salary: 33.000,- Euros per year. Competitive salary and half-year bonus based on performance. 
• Additional compensation supplement for European languages spoken at a high level and Hybrid work compensation.
• Work in an international, dynamic and passionate environment with a great company culture.
• Join a growing and stable international company.
• Office located in Madrid. 
• Company paid Private Medical Insurance and life insurance.
• Flexible compensation benefits program (Transportation card, Lunch tickets etc.).
• Professional training, and development opportunities available.

TERMS OF EMPLOYMENT 

• This is a full-time position with benefits  

• "Contrato Indefinido"/ Permanent contract  

• You must be able to provide documentation that proves authorization to work in Spain upon hire. 

OUR CULTURE  

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.    

EQUAL EMPLOYMENT OPPORTUNITY  

 Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.  

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