Customer Success - Renewals Representative

Redmond, WA
Full Time
Customer Success
Mid Level
WHO WE ARE

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.seagullsoftware.com.

We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field.  Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.  You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.  Join us and help shape the way the world works.

LOCATION & HOURS

This position works under a flexible work model and is hybrid at our HQ in Redmond, Washington. In-office attendance is required one day per month. Work hours are Monday-Friday, 7AM - 4PM PT (earlier start may be considered).

JOB SUMMARY

We are looking for a motivated and detail-oriented Customer Success - Renewals Representative to join our global team. In this role, you will be responsible for overseeing and closing subscription, cloud, and support renewals within an assigned book of business, with a focus on maximizing customer retention and ensuring a smooth, customer-friendly renewal process.

WHAT YOU WILL DO

A key part of this role involves working through our channel ecosystem to close renewals, which includes engaging and enabling our partners to drive successful outcomes. You will collaborate with channel partners to ensure they are equipped with the tools, information, and support needed to manage renewals effectively and reduce customer churn.
  • Manage and execute timely renewal of customer contracts within your assigned book of business.
  • Manage and develop renewals programs with key and emerging channel partners.
  • Follow-up with directly with customers on a regular basis to ensure subscription, cloud & support renewals are maximized.
  • Meet or exceed both individual and team sales goals and quarterly targets.
  • Conduct regular development meetings with key stakeholders to improve and increase partner & customer renewal rates and revenue.
  • Proactively engage directly with customers to effectively renew subscription, cloud, and/or support contracts.
  • Identify up-sell and cross-sell opportunities through the renewals process and engage inside sales to maximize the revenue opportunity.
  • Engage in customer calls on key Enterprise renewals deals to facilitate the renewal execution.
  • Utilize Seagull’s specific sales process to track all assigned opportunities and effectively manage your individual sales pipeline via SFDC.
  • Participate in weekly renewals pipeline reviews with manager.
  • Comply with subscription and support sales processes.
  • Promptly process phone, email, web form and web chat inquiries.
  • Participate in the expired renewals sales process to reduce churn and increase sales.
  • Discuss activities, opportunities and issues with an immediate manager on a daily or as needed basis.
WHAT WE REQUIRE
  • 3 years of experience in renewals, customer success, account management, or a sales-related role.
  • Strong communication and negotiation skills, both verbal and written.
  • High attention to detail and ability to manage multiple priorities.
  • Experience with queue and pipeline management.
  • Experience with Salesforce or similar CRM applications.
  • Familiarity working in a channel sales environment, including coordinating with resellers, distributors, or partner-led sales motions.
  • Experience in SaaS or subscription-based business models is a plus.
EDUCATION
  • Bachelor’s Degree in Sales, Business, Marketing, or similar field and/or relevant experience
COMPENSATION & BENEFITS
  • The assigned annual salary band for this full-time job is $53,600 - $78,300, with starting pay between $30 – $35 per hour, and participation in a quarterly commission plan. The specific pay offered to a candidate may be influenced by various factors, including but not limited to the candidate’s relevant experience, education, or location.
  • Excellent medical, dental, and vision plan
  • 401K with 100% employer matching up to 3.0% with immediate vesting period
  • Accrual of 21 days of PTO (combined vacation and sick days) per year for the first four years of employment, with additional accrual increases for years of service
  • 10 paid company holidays per calendar year
  • Company-paid life insurance, short-term and long-term disability benefits
  • Tuition-reimbursement benefits
  • Free parking (Redmond WA HQ)
TERMS OF EMPLOYMENT

Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.

OUR CULTURE

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion. 

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.

 
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